OCTAVIANI, D.; NATALIA, D. . PERSEPSI NASABAH TERHADAP KUALITAS PELAYANAN FRONTLINER PADA BANK BRI UNIT MENTEBAH KABUPATEN KAPUAS HULU. Jurnal Equilibrium Manajemen Fakultas Ekonomi Universitas Panca Bhakti, [S. l.], v. 5, n. 2, p. 46–53, 2021. Disponível em: https://jurnal.upb.ac.id/index.php/equalibrium/article/view/26. Acesso em: 8 agu. 2025.