OCTAVIANI, D.; TAUFIQURAKHMAN. PERSEPSI KEPUASAN NASABAH PADA LAYANAN TELLER BANK NEGARA INDONESIA KANTOR CABANG SINGKAWANG BERDASARKAN STANDAR LAYANAN TELLER BNI. Jurnal Equilibrium Manajemen Fakultas Ekonomi Universitas Panca Bhakti, [S. l.], v. 5, n. 1, 2021. Disponível em: https://jurnal.upb.ac.id/index.php/equalibrium/article/view/31. Acesso em: 5 sep. 2025.