ANALYSIS OF SERVICE QUALITY IN ANTAN RAYAN VILLAGE OFFICE BASED COMMUNITY SATISFACTION INDEX

The purpose of this study to determine the level of community satisfaction. This research method uses descriptive method. Data collection techniques through interviews, questionnaires, and observation and documentation. The data analysis technique used to analyze is the IKM analysis (Community Satisfaction Index) as stipulated in the Men.PAN decision No.14/KEPM.PAN/2017.Samples taken as many as 30 people. According to the Institute of State Administration, public service is a form of service activity carried out by public administrators as an effort to fulfill the needs of service recipients and to implement statutory provisions. If seen from the results of the research, it shows that the community satisfaction given is very good, but there are still sub-variables that must be improved. The author provides some suggestions and input to the village office of Antan Rayan which can be useful and beneficial.